24-hour press support

“We are here for you 24 hours a day, seven days a week.”

24-hour press support

“We are here for you 24 hours a day, seven days a week.”

Our qualified team of experts from the fields of mechanics, electrics, electronics and printing technology is here to help you in the event of malfunctions and difficult machine problems. You can reach us by telephone, fax, e-mail or video conference, and we can even perform remote diagnosis.

Our extensive range of remote services enables us to assist your technical staff efficiently and directly with correcting faults on the devices concerned.

Call-by-call billing at fair prices
Reduced downtime through efficient fault elimination
Avoidance of waiting times and costs for time-consuming technicians
Direct contact with the technicians, no dispatcher or call centre
Fast processing of your request with 24/7 support

Remote service in detail

Components

Remote access to OEM control and management level

Access to control systems (S5 controllers, UC-1, UC-3, UC-4, UC-100, UC-101)
Access to control station/production planning for maintenance work

Remote access to Baumüller AC drives

If necessary, with supplier support

Technical advice from our mechanics

Telephone support for mechanical troubleshooting

Implementation

Separate service PC or service laptop
Remote control via TeamViewer
No impact on the OEM access
Behind the client’s firewall
Encrypted connection
If desired, the connection can be switched off
(Customer must actively participate in establishing the connection)

Client requirements

An internet-capable line must be installed at a specified point in the switchgear or in the control stations
Alternatively, there must be a Wi-Fi connection to the service laptop

Components

Remote access to OEM control and management level

Access to control systems (S5 controllers, UC-1, UC-3, UC-4, UC-100, UC-101)
Access to control station/production planning for maintenance work

Remote access to Baumüller AC drives

If necessary, with supplier support

Technical advice from our mechanics

Telephone support for mechanical troubleshooting

Implementation

Separate service PC or service laptop
Remote control via TeamViewer
No impact on the OEM access
Behind the client’s firewall
Encrypted connection
If desired, the connection can be switched off
(Customer must actively participate in establishing the connection)

Client requirements

An internet-capable line must be installed at a specified point in the switchgear or in the control stations
Alternatively, there must be a Wi-Fi connection to the service laptop

The costs to you

Billing is on a call-by-call basis. €500 will be charged for the first half hour and €100 for each additional half hour.

Many acute emergencies are the result of outdated systems. Our retrofit solutions have been tried and tested with many clients, and help you to increase the stability, effectiveness and efficiency of your machines.

Upgrades & Retrofit

Do you have any questions? Please contact us directly.

Do you have a specific area which, in your view, urgently requires a retrofit and for which there is currently no market solution?

Timo Valentin

Schenkendorfstraße 14
08525 Plauen

+49 (0) 3741 5989 890

info@printhouseservice.com

Machine parts don’t last forever. Our webshop contains more than 50,000 items, so you can easily find the spare parts you need.

If a part is out of stock or no longer available, please contact us. Our global connections and powerful network mean that we can usually still help. We are also happy to manufacture the required parts for you!

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(Anrufe im PHS-PressSupport werden in den Standardsprachen Deutsch und Englisch entgegen genommen.)